Paul Herdsman serves as the Co-Founder and Chief Executive Officer of NICE Global. The company is a business solution that’s near shore. It’s located in Montego Bay, Jamaica where Paul Herdsman was born. In doing this Herdsman had three different things crucial for an entrepreneur, know-how, dedication, and hard work.
NICE Global aids companies who have an interest in maintaining more customers. This has been done in lowering overhead and adding revenue. They give out different things like technical support, service outsourcing, support after-hours, back office-operations. They also have email services that are outsourced, this includes services of up-selling and cross-selling. Also, it handles something disliked by customers, calling a company and obtaining a machine that seems to not understand their voice commands. NICE Global gives out answering services. This would promise customers of a company the chance to talk to a live operator every time a call occurs.
The success of this company came from an out business with a lot of thought. With Paul Herdsman at the helm of the company, the company was able to reach its goal. He did hard work in co-founding the company, he also assisted to help construct it to what it is now.
In the article, “Lessons from Entrepreneur Paul Herdsman”, Herdsman gives business lessons to aspiring and established entrepreneurs to be successful like himself and bring their companies like NICE Global stand out from the competition.
One example is “Create Culture”. NICE Global concerns with the employees they have and growth. This is both professionally and personally. The company has delight on having the office feel like a family. A philosophy Herdsman has is to place family first. Click Here for more information.
In light of this he is a married man with two kids. Another strategy he has is to “Understand Everyone’s Positions”. Something Paul Herdsman has learned is that a good boss is aware with one every department does and all of its duties, but it’s also vital for the other employees to know everyone’s roles too. This is a lesson Herdsman came to know early in his life and has not left his mind. Also, by guaranteeing that everyone respects and knows every department’s role, it makes a greater harmony in the team. Also, a productive well-oiled machine.